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Getting Started

Your personally assigned Janssen CarePath Care Coordinator can:

  • Review your health plan benefits to help answer questions you may have about insurance coverage for SYMTUZA®
  • Identify options that may help make SYMTUZA® more affordable, if needed

Get started with a Janssen CarePath Account

Sign Up or Log In to your personal Janssen CarePath Account, so you can learn about your insurance coverage for SYMTUZA®; if eligible, enroll in the Janssen CarePath Savings Program; and sign up for treatment support.

Patient Account

SYMply Start® Trial Offer

Free 30-day trial supply for eligible patients
With the Trial Offer, you are able to try SYMTUZA® at no cost to see if it's right for you. You must be 12 years of age or older and have a valid, signed 30-day prescription. At the conclusion of the program, you and your healthcare provider decide if it is appropriate to continue treatment. Terms expire at the end of each calendar year and may change. This Trial Offer is open to patients who have commercial insurance, government coverage, or no insurance coverage; however, there is no guarantee of continuous accessibility after the program ends.

Begin the registration process by simply texting "VOUCHER" to 41949 (message and data rates may apply*). Once registered, you will receive an electronic version of the Trial Offer card that can be saved to your digital wallet on your iPhone or Android device.

*See Terms and Privacy Policy.

If your health plan does not approve SYMTUZA® treatment

Sometimes you may not be able to obtain the medication that your doctor has ordered for you. For example, your health plan might not cover the medication because it is not on the plan’s drug list (formulary) or the cost is higher than you think you should have to pay. In these situations, you and your doctor have the right to ask the health plan to explain its decision and to consider making the medication available to you as an exception to its policies.

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